These Terms of Service ("Terms") govern your access to and use of the sainskerta.id website and all services provided by PT. Sainskerta Solusi Nusantara ("Sainskerta", "we", "our"). By accessing or using our services, you agree to these Terms. If you do not agree, please do not use our services.
1. Definitions
"Services" means the website, applications, products, content, and consulting services offered by Sainskerta.
"User" means any person or entity accessing or using our Services.
"Client" means a user who has a paid engagement with Sainskerta for consulting or product development services.
"Content" means all materials displayed on the Services, including text, images, code, video, and documents.
2. Acceptance of Terms
By accessing the Services, you confirm that you have read, understood, and agreed to these Terms, as well as our Privacy Policy.
If you use the Services on behalf of an organisation, you represent that you have authority to bind that organisation to these Terms.
You must be at least 17 years old to use the Services. Users under 17 must have parent or guardian consent.
3. Our Services
Sainskerta provides consulting, design, development, and operations services for digital products — including websites, mobile applications, enterprise systems, data infrastructure, and AI-augmented solutions.
Specific details of each engagement, including scope, deliverables, timeline, fees, and SLAs, are governed by a separate Statement of Work (SoW) or Master Service Agreement (MSA) signed by both parties.
Content on our website (blog articles, documentation, case studies) is provided for general information purposes. We do not guarantee accuracy or relevance to your specific situation — always consult with a professional before making business decisions.
4. User Obligations
When using our Services, you agree to:
— Provide accurate, current, and complete information;
— Not use the Services for illegal purposes, to infringe the rights of others, or contrary to public decency;
— Not attempt unauthorised access to our systems, perform reverse engineering, or take actions that disrupt the operation of the Services;
— Not transmit viruses, malware, or harmful code through the Services;
— Respect our intellectual property rights and those of others.
5. Intellectual Property
All content on the Sainskerta website — including text, graphics, logos, icons, images, audio/video clips, and data compilations — is owned by Sainskerta or its licensors and protected by Indonesian and international copyright law.
You may access and use content for personal, non-commercial purposes. Reproduction, distribution, modification, or commercial use requires our prior written consent.
For active clients, ownership of bespoke deliverables transfers to the client upon full payment, per the respective SoW. Sainskerta retains rights over generic tools, frameworks, libraries, and templates used in development.
6. Payment Terms (for Clients)
Service fees are set out in the SoW or MSA and may take the form of fixed price, monthly retainer, or time-and-materials.
Payment is made in Indonesian Rupiah or another agreed currency. Standard payment terms are 14 working days from invoice date, unless agreed otherwise.
Applicable taxes (VAT, withholding tax) are each party's responsibility per Indonesian tax regulations.
Payments overdue by more than 30 days may incur a 2% per month late fee and/or temporary service suspension.
7. Confidentiality
Both parties agree to maintain confidentiality of sensitive information exchanged during the engagement — including business strategy, source code, customer data, and product plans.
This confidentiality obligation applies during the engagement and for 3 years after termination, unless such information has lawfully become public.
For sensitive projects, we are ready to sign a separate, stricter NDA as needed.
8. Limitation of Liability
Our Services are provided "as is". We make no implied warranties of fitness for a particular purpose, uninterrupted availability, or freedom from errors.
To the extent permitted by law, Sainskerta's total liability for claims arising from use of the Services is limited to the amount paid by the client in the 12 months preceding the event giving rise to the claim, or IDR 100,000,000, whichever is lower.
We are not liable for indirect, consequential, or punitive damages — including lost profits, data, or business opportunities — arising from use of the Services.
9. Termination
You may stop using the Services at any time. For active clients, termination terms are governed by the respective SoW or MSA.
We reserve the right to terminate your access to the Services if you materially breach these Terms, with or without notice.
Some provisions survive termination — including intellectual property, confidentiality, limitation of liability, and governing law.
10. Governing Law and Dispute Resolution
These Terms are governed by and construed in accordance with the laws of the Republic of Indonesia.
Any dispute arising will first be resolved through good-faith discussion. If no agreement is reached within 60 days, the dispute will be settled through the Indonesian National Board of Arbitration (BANI) in Jakarta, in accordance with the prevailing BANI rules.
The language of arbitration is Indonesian, unless agreed otherwise.
11. Changes to Terms
We may update these Terms from time to time. Material changes will be announced via on-site notification and, for active clients, via email.
The last updated date appears at the top of this page. Continued use of the Services after changes signifies your acceptance of the updated Terms.
12. Contact
For questions regarding these Terms of Service, contact:
— Email: legal@sainskerta.id
— General inquiries: hello@sainskerta.id
— Address: PT. Sainskerta Solusi Nusantara, Blok Khusus F16A Graha Dewata Estate, Malang, East Java 65144, Indonesia